Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.

As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Here you'll find answers to common questions our clients ask. Just start by following one of the links below.

1. Visit our Sister Plant in Windsor (Click here to Visit the Website)
2. Visit our Sister Plant in Dayton (Click here to Visit the Website)
3. How long does it take for you to complete my order?
4. What is a "proof"?
5. Why do I need to look at a proof if I've already given you everything I need to have done?
6. Do I still need to approve a proof if I bring my work in on disk?
7. How do I go about getting an estimate from you?

1. Visit our Sister Plant in Windsor (Click here to Visit the Website)
   Our sister plant, North American Printing specializes in the printing and delivery of catalogs, magazines and direct mail pieces. They use both full color web and sheet-fed presses so that they can provide you with the widest variety of customized materials. By specializing in this niche they maximize their expertise and can offer you the highest quality and cost-effectiveness.
   
   Working with your Arbor Press contact opens these services to you. The Windsor location just a few miles from our Royal Oak Location guarantees direct entry to the United States. Our specialists perform all of the necessary functions to make sure your product crosses the border quickly and efficiently.
   
   We can do everything. You save money. It couldn't be more simple. And because one company is responsible for everything, one point of contact gives you the power of 3 production plants with immediate status and updates on your printed materials at any stage from development to delivery
   
   
   
2. Visit our Sister Plant in Dayton (Click here to Visit the Website)
   Our sister plant in Dayton Ohio is Patented Printing. Like Arbor Press, they arefounded on one principle "We do whatever it takes to meet the needs of our customers in the most cost-effective manner with the fastest turnaround."
   
   They put that principle into practice every day with every customer. The 3-shift 7-day operation means that we'll be there when you need us. Our people make it happen. It's their ability, creativity, commitment to excellence, flexibility and responsiveness that makes it easy for customers to do business with us and hard for others to compete with us.
   
   Patented Printing does it faster and better than our competition. We thrive on lightning fast turnaround jobs and we get excited when we do jobs that other printers say "can't be done." We specialize in short to medium run 1-6 color work. Our technology investment is based directly on customer feedback. Everything we do centers on meeting the needs of our customers.
   
   You can personalize your mailings with your customers' names, product preferences, special offers and other customized information for true 1:1 marketing. Our laser printer and inkjet addressing services perform variable data printing functions to help you target your market and increase your mailing's effectiveness.
   
   One of our most exciting capabilities at Patented is the Internet ordering and Fulfillment Service. Through an easy link on your website, your customers can order products or literature, and our mailing operation will fulfill those orders for you. It couldn't be simpler, faster or more profitable to you. Your customers get the items they need and you can rest assured their requests are fulfilled quickly, accurately and cost effectively.
   
   
   
   
3. How long does it take for you to complete my order?
   In printing, every job is a custom order and many things dictate how long your order may take: Is your paper readily available? What is the work volume in our shop? Do we have to send out for any specialty services (embossing, foil stamping, etc.)?
   
   One thing you can know for certain - we pride ourselves on our 98.7% on time delivery rate. So you know that when we promise you a job, it'll be there.
   
   
4. What is a "proof"?
   A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed in our store or delivered to you in person.
   
   On multiple color jobs, we can produce a color proof on our color output device to show how the different colors will appear.
   
   
5. Why do I need to look at a proof if I've already given you everything I need to have done?
   We employ human beings to produce your work and, last time we checked, humans are not perfect. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.
   
   
6. Do I still need to approve a proof if I bring my work in on disk?
   Yes, you certainly do. The digital environment, while it's been a great benefit, also has some quirks. Sometimes fonts corrupt or you might have forgotten to convert your images to hi-res or CMYK. All these things can be caught when you review a proof.
   
   It's protection for you to make sure you're getting what you want.
   
   
7. How do I go about getting an estimate from you?
   Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote, give us a call and talk with one of our customer service representatives.